Does Tidio's AI chatbot cost extra?
Yes. Tidio's Lyro AI is billed separately from its base plans, priced by conversation volume, and the free plan's AI allowance is a one-time total rather than a monthly one.
Tidio alternative
A Tidio alternative built around lead qualification, not add-ons.
Tidio's Lyro AI is billed as a separate, usage-metered add-on, and white-label branding sits behind its highest tiers. Remote Specialist Hub includes AI lead qualification, quote requests, and payments in one plan-based subscription.
Built for the whole conversation
Visitor question → qualification → lead record → quotation or payment → analytics
Why businesses switch
Where Remote Specialist Hub and Tidio differ.
Tidio is a solid live-chat and help-desk tool, but its pricing is genuinely hard to predict: plans run Free, $29, $59–$349, and $749/month, and Lyro AI is billed on top as a separate, usage-metered add-on — starting around $32–$39/month for as few as 50–100 AI conversations, scaling quickly from there. On the free plan, the 50 included AI conversations are a one-time allowance, not a monthly one. Removing Tidio branding or unlocking agency-style multi-client management sits behind its higher tiers or a separate partner program. Remote Specialist Hub keeps AI-driven lead qualification, quote requests, and payment inside one flat plan, with multi-widget management built in for agencies from the start.
Side by side
Feature comparison
| Capability | Remote Specialist Hub | Tidio |
|---|---|---|
| AI conversations included in your plan | Lyro AI is billed separately by conversation volume | |
| Quote requests generated in chat | ||
| Accept payment inside the conversation | Tidio focuses on chat and support tickets, not checkout | |
| Manage multiple client websites from one account | Requires the higher-tier Tidio Partners program | |
| Sync qualified leads to Google Sheets | ||
| Pricing structure | One flat monthly plan, AI included | Base plan + separate metered AI add-on |
Tidio: Free / Starter $29/mo / Growth $59–349/mo / Plus $749/mo, plus Lyro AI billed separately (from ~$32.50/mo for 50 conversations). Agency-style white-labeling starts around $394/mo on the Tidio Partners program. Pricing is publicly reported and can change — confirm current rates directly with Tidio. Source.
To be fair
Still not sure? Ask us
When Tidio might be the better fit.
If your main need is a general-purpose live-chat and help-desk widget for e-commerce customer support rather than sales lead qualification, Tidio's broader support toolkit may be a better fit.
Common questions
FAQ
Is there a Tidio alternative with agency white-labeling included?
Remote Specialist Hub is built for agencies to manage multiple client widgets from one account without needing a separate partner-tier upgrade to do it.
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